#weekinBHLibraries Customer Service Week Round Up

B_H logoToday is the last day of National Customer Service Week. I’m Faye, a Library Officer based at Jubilee Library and I’ve spent the week as a roving reporter, surveying customers on their visit to the library and talking to people about the good work we’ve done this year. We’ve also been talking to you via social media using #weekinBHLibraries, trying to capture some of the many events and services that take place during an average week in Brighton & Hove Libraries.


Monday saw us hosting a stall run by our partners for the week, Access Point from the Adult Social Care department of the council. They spent the day giving out information and raising awareness on the good work they do as a contact point for people with social care needs and their carers in Brighton & Hove to access the services they need. To find out more you can visit their website at www.brighton-hove.gov.uk/access or e-mail them at accesspoint@brighton-hove.gov.uk.


They were sitting alongside the Information Prescription service, who work to enable people with a health condition or social need and their families and carers to access both the local and the national information they require to help with everyday living. You can find them at http://www.ipbh.org.uk/ or call them on 01273 295555.


This month also saw the launch of the Brighton Photo Biennial 2014. Currently in the main hall we have a display of handcrafted, artist-led and self-published photo books, reflecting this year’s Biennial theme, curated by arts organisation Photobookshow.




The exhibition of work created by young people and artists, is being held in conjunction with Photoworks and the on-going Evolving in Conversation project. Work exhibited in this installation will be passed on and result in further new works being created as the EiC-Device---orangeEvolving in Conversation project continues, in collaboration with Photoworks, New Writing South and South East Dance. In the Young Peoples’ Area we have a display revealing some of the participants’ creative processes, and documentation of the workshops. To find out more, including how to get involved in future workshops, please visit http://www.brighton-hove.gov.uk/content/leisure-and-libraries/libraries/evolving-conversation.


hove library exterior smallerI was at Hove Library in the afternoon speaking to customers and asking them what they value about their local library. People use libraries for a wide range of reasons, including borrowing books, using the reference library, as a safe space to sit and relax, computer access, CDs and DVDs and even simply enjoying the beautiful architecture of the original Carnegie building that Hove Library resides in.


On Tuesday afternoon we were visited by Buildings Regulations who spoke to customers and handed out their useful (and free!) Renovating Your Home guide. You can find more information here: http://www.brighton-hove.gov.uk/content/planning/building-control.


In other exciting news, our new website was launched. You can now find us at www.brighton-hove.gov.uk/libraries. Let us know what you think via Twitter or Facebook via @BHLibraries.


I spent the day at Patcham Library where I admired their beautifully intricate World War One models created by a member of the Local History group.


We also hosted our free drop-in knitting group at Jubilee Library which runs every Tuesday morning 10am-12 noon.


BMexternalMoulsecoomb Library held an Arts and Crafts session for children and families, with George, which runs every Tuesday at 10am (term time only). In the main library at Moulsecoomb, the Cancer Prevention Awareness Team had a stand, promoting their service and speaking to customers seeking advice and information. You can contact them on 01273 267378.


On Wednesday we had a stall run by the Debt Prevention Team who were available to advise customers on a range of queries regarding support with money.


Term time has seen the joyous return of Baby Boogie and Dad’s Baby Boogie with 4 sessions across the city this week at Jubilee, Whitehawk and Hollingbury. To find a session near you, visit: http://www.brighton-hove.gov.uk/content/leisure-and-libraries/libraries/baby-boogie, or ring your local library for times and dates.


Jo GatfordFriday was World Mental Health Day. In celebration we were delighted to have Jo Gatford, local author of ‘White Lies’, reading and discussing her prize-winning novel, which is an account of dementia. In the New Year we will be launching the Reading Agency’s Dementia Friendly mood boosting book list. Similar to our local mood boosting book list which we created in January using your suggestions, this list will offer titles chosen with people living with dementia and the people who care for them in mind.


On Saturday, Hove Library hosted a series of free Photoworks workshops as part of the Evolving in Conversation project. Children and families had fun doing creative activities designed to explore their ideas of how one person can make a difference.


WoodingdeanMain smallerI spent the day at Woodingdean Library where they have a fascinating, big book of images of local history, including one of Woodingdean’s first ever private library which was run from a café. I also enjoyed reading feedback from customers in the library’s visitor book. People are very proud of the new library and value the great customer service they receive from the friendly staff.


On Sunday we had lots of people attending our weekly free film screenings, one for children and one for adults, in Jubilee Library. Alongside this we also offer a promotion on our DVDs of borrow one, get one free, every Sunday which is always very popular.


So that concludes an average #weekinBHLibraries! What have we missed? Join the conversation on Facebook, Twitter or in the comments below.

Faye – Library Officer.

This entry was posted in Children & Families, Events, News, Services and tagged , , , , , , . Bookmark the permalink.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )


Connecting to %s